Refund policy

 

Refund Policy

At VitaBites™, we are committed to providing high-quality products and a positive customer experience. If something isn’t right with your order, we’re here to help within the guidelines below.

 

Change of Mind

We do not offer refunds or returns for change of mind. Please ensure you review your order carefully before completing your purchase.

 

 

 

60-Day Product Guarantee

 


You may request assistance within 60 days of delivery if your item is:

 

  • Faulty

  • Damaged during transit

  • Incorrect (different from what was ordered)

 

 

 

 

Return Eligibility

 


To be eligible for a return:

 

  • The item must be unused and in its original packaging

  • Proof of purchase must be provided

  • You must contact us and receive approval before returning the item

 


Returns sent without prior authorisation will not be accepted.

 

 

 

Damaged, Faulty, or Incorrect Items

 


Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect product, contact us promptly at hi@vitabites.com.au with:

 

  • Your order number

  • A description of the issue

  • Clear photos or video showing the problem

 


Our team will review your request and provide the next steps.

 

 

 

How to Request a Return

 


To start a return, please email hi@vitabites.com.au with:

 

  • Your order number

  • Reason for the return

  • Supporting photos or video

 


If your return is approved, you will receive detailed instructions on how to send the item back.


Unless an item is confirmed as faulty, damaged, or incorrect, customers are responsible for return shipping costs.

 

 

 

Exchanges

 


We do not offer direct exchanges. If your return is approved, you may place a new order separately for the desired product.

 

 

 

Refunds

 


Refunds are issued only after:

 

  1. The returned item has been received, and

  2. The item has been inspected and approved.

 


Once approved, refunds will be processed to your original payment method within 10 business days.


If more than 15 business days have passed since approval and you have not received your refund, please contact us at hi@vitabites.com.au.

 

 

 

Non-Returnable Items

 


For hygiene and safety reasons, we do not accept returns on:

 

  • Perishable goods (including gummies or ingestible products)

  • Custom or personalised items

  • Hazardous materials

  • Gift cards

  • Final sale items

 


If you are unsure whether your item qualifies, please contact us prior to purchase.

 

 

 

Additional Information

 


Product images are for illustrative purposes only. Packaging and labelling may vary slightly from what is shown.